Lampshades terms and frequently asked questions

Type of Hardware	What I look like..	Description
Top Wire: The wire at the top of a lamp shade, this connects the lamp shade to the lamp.
Clip (Top Wire)		This hardware clips directly onto light bulb.
Washer (Top Wire)		This style hardware is attached to a harp*, and is secured with finial on the top.
Chimney (Top Wire)		The wire inner ring slides down over a glass hurricane chimney
Uno (Top Wire):		This hardware threads directly onto the outer edge of the light socket and hangs down from the lamp. (This fixture is often found on floor lamps that have an arm, and bulb hangs downward with shade attached at outer edge of socket.)
Candelabra Clip (Top Wire):		This hardware has a long narrow clip that clamps onto a candelabra or torpedo sized bulb.
Bottom Wire:		The wire at the bottom of a lamp shade.
Harp:		*This is a brass bracket that holds a lampshade onto the lamp and is secured with a finial.
Lampshade Arc:		Pattern drawn from measurements, for making lampshade
Traditional Trimmed Shade		Lampshades generally have two trims. The first trim, usually the wider, is what secures the wires to the lampshade material. The second trim is usually a narrow accent trim.
Laced Shade		Lampshades are laced directly to the lampshade wire. This is a less formal look than traditionally trimmed shades.
*FAQ'S*
How do I measure accurately measure a lampshade I want to replace? If you order a custom size shade, we need the following measurements: top diameter of shade, bottom diameter of shade, and vertical height measurement of shade. (set shade on table and measure straight up and down inside of shade), with these three measurements we make the lampshade arc. May I customize the paper color and trims I want for my shade? Yes, we will do our very best to accommodate most any color scheme you request! How do you clean a lampshade? The best way to clean a lampshade is to dust them periodically. We suggest using a feather duster or VERY CAREFULLY using your vacuum on low suction If they get wet or stained it is nearly impossible to clean them. Do you sell any of my private information? Your mailing address, e-mail address, phone number, Credit card numbers, in other words, ANY and all personal information you supply us with WILL NOT BE GIVEN TO ANYONE ELSE, OR SOLD TO ANYONE ELSE, FOR ANY PURPOSE, EVER!!!! What is your guarantee? We stand behind every product that we make and offer a 100% Satisfaction guarantee!!!! How long does it take to receive my order? It usually takes us 1 week to make your order. Wholesale orders will vary depending on the size of order. How do you ship my order? We prefer to ship by UPS whenever possible. The day your package is shipped we will send you an e-mail with your UPS tracking number (and give you brief instructions on how to do this) so you can follow the delivery of your purchase to your door. What is your return policy? No unauthorized returns will be accepted. Authorized returns are subject to a 10% restocking fee. custom orders are non-returnable. If product is damaged in shipment you must contact us within 3 days. All shades must be returned packed the same way as they were received by you. (repackaged with our packing material). Any questions or for return information call us at (207-779-0830). Do you accept Corporate orders? We would be pleased to discuss your Companies needs, and welcome any questions you may have. E-mail us at mailto: info@naturalchoicelighting.com or call our business number. Do you accept International orders? Currently we are not shipping internationally. E-mail: info@naturalchoicelighting.com Phone & Fax: 207-779-0830 Call between 9:00 A.M. and 9:00 P.M. Eastern Standard Time. (After 5:00 PM. (EST) this phone MAY BE answered by a machine, please leave your Name and Number and best time for US to RETURN your call) Natural Choice in Lighting 103 Temple Road Temple, Maine 04984